Restaurant staff in tears after customer’s attack on ’90s nut roast’
A restaurant manager has hit back at a scathing review that left staff members in tears.
They said the customer was spreading “untruths” about the restaurant on Tripadvisor by criticizing the roast dinners and the service provided to them.
Most customers have been more than satisfied with the food and service provided at Maxy Farm Pantry and Restaurant in Cottam, Preston.
The converted barn restaurant, popular with families, has over 200 reviews on TripAdvisor, 120 of which rated the restaurant “Excellent”.
Some of the more recent reviews have praised the restaurant, reports Lancs Live.
One person wrote: “Lucky to receive vouchers for Maxy House.
“The premises were immaculate and the staff were very helpful, polite and accommodating.
“We ordered the Korean buttermilk chicken burger with kimchi salad. Absolutely amazing.
“My fiancée had the chicken shwarma and my son had the big guy’s breakfast. All the plates were polished. AMAZING!!!
“Cassy was our waitress and she was awesome. Really nice, down to earth girl.”
Another said: “The food is just next level. Cocktails and steak in the sun. I love the new scallop covered area, I bet it looks even prettier at night!
“This place shattered it, I can’t remember the last time I enjoyed a meal as much as today.
“My partner said the same thing. We eat out a lot and Maxy Farm is by far one of my favorite places to eat.”
However, among these positive reviews, there is one that stands out for its scathing writing after a recent visit.
The customer, who said he visited Maxy Farm for Sunday lunch, said the menu options, prices and service weren’t good enough.
She wrote: “Where to start? Table for six, Sunday lunch, including an 86 year old lady. We were told it was just roasts on a Sunday. Pretty good.
“The ONLY dish available for non-meat eaters is a nut roast, which was lousy at £15.
“Note to the chef, as vegetarians we don’t eat roasted nuts because it’s not the 90s anymore.
“It would be an idea to get a little more creative and not settle for a very unattractive option with no other choice.
“The elderly mother ordered a children’s portion of chicken and asked if it could be cut from the bone for her as she had arthritis in her fingers and found it difficult to use a knife and fork, especially to remove the chicken from the bone.
“The chef’s message was ‘no, she was way too busy, someone else in the party should do it… Oh, it’s going to be the veggie then right? Unbelievable.
“My advice is to avoid Sunday lunch. The small portion was still charged at £15.
“Maybe fine for coffee and cake mid-week, but no more than coffee.”
The manager was quick to respond to the review and referenced each point of the complaint, explaining why he didn’t think the review was warranted.
And they added that the scathing words made a member of staff cry.
They wrote: “I would normally thank customers for leaving a review, even if it’s bad, but not on this occasion.
“Having spoken to all of the staff who worked on your visit, I have to disagree with some of your one-sided comments.
“On Sunday afternoons, we only sell Roast Dinners. A proven concept.
“We offer three types of meat and a vegan/vegetarian option which we change every week so as not to be boring.
“This week there was a Mediterranean vegetable package in Filo Pastry, and we had a few customers asking if we had the wild mushroom and mixed nut roast from the previous week.
“People who clearly don’t think we’re in the 90s.
“Your comment on what my boss said is not true.
“The waiter offered to put the chicken on a separate plate as our kitchen was too busy and was going to offer to take it off the bone for you, but you quickly replied ‘no, that’s fine’, before she could. to propose.
“We never said that someone from your party will have to do it.
“What you also don’t mention is your party’s thanks to our waiter for his service and for singing happy birthday and bringing a cake.
“Your review left our server in tears which is why I felt I had to respond.
“My advice to you is maybe its best you go somewhere else in the future.”