Nearly half of restaurant sales go to delivery services, association warns
Up to 40% of restaurant food prices are taken by delivery services, said Luboš Kastner of the Association of Small and Medium Entrepreneurs and Traders (ASMP ČR).
As part of the state of emergency in the Czech Republic, restaurants are currently prohibited from serving food on their premises.
With the use of food delivery apps expected to increase because of this, ASMP has tapped popular food delivery services to share their margins. They also criticized the commercial practice of meal voucher companies.
“Delivery services charge 25-40% of the meal price and, on top of that, charge the customer shipping costs. For example, Dámejídlo.cz takes 25% of lunch, in the evening it is more than 30%. The Wolt service even takes 35-40%,” Kastner told Práva.
“At the same time, restaurants have to cook, buy wrappers and wrap food,” he added.
When asked to comment on the situation, a media representative from Dámejídlo.cz replied: “Unfortunately, we cannot react to this at the moment.”
Restaurants can of course avoid selling fees through a delivery app by offering their own delivery, but that comes with its own set of issues. Kastner explained that foodies would need regulars and great marketing to get people to come straight to their website to order.
Kastner also complained that meal voucher companies take markups of five to seven percent. Nicolas Eich, CEO of Edenred, publisher of Ticket Restaurant meal vouchers, replied: “We have taken note of Mr. Kastner’s call and have contacted him to clarify his expectations and those of the gastronomic sector. , and on this basis refine the form of possible aid for restaurants.
This could also include cost reductions for restaurants from us,” he told Práva.
A comment left on the Novinky.cz article stated: “Transport should include costs (car, fuel, driver’s salary) and some profit. It is therefore up to the pubs to include it in the price of the meal or to organize their own transport.
Another claimed he would “no longer support” Dámejídlo, saying he had deleted the app from his phone since hearing the news.