Staff at a well-known restaurant received a sinister message threatening to call the police or take them “to the basement” if they were to keep tips from customers.
A leaked voice note, apparently sent on behalf of top-ranked restaurant management Melin Chigwell, has gone viral on social media, drawing widespread criticism.
In the message, a cold voice tells staff that any money given to them by customers “belongs to the restaurant.”
You hear a man say, “You don’t get paid any tips. No one has the right to tip their pocket, either.
“I have over 50 CCTV cameras in the building that are visual and voice activated. I can hear it all, and I can see it all. If I see, yes again, that someone put money in a client’s pocket, I will either, one, report it to the police, or two, take them to the basement. As easy as that. You take money from me, I take something from you.
Later, a press release from the restaurant explained that the manager’s office was “in the basement.”
In October last year, the UK government announced it would take action to force employers to pass all tips on to workers in full, but a bill has yet to be introduced.
As the law currently stands, employees are not legally entitled to retain a cash tip as it is considered their property rather than that of their employers. Tips paid on credit or debit cards, on the other hand, are considered the property of their employers.
In a now-deleted Instagram post, Melin Chigwell’s official page said the advice was collected and then distributed among staff.
The post said, “We were inundated with posts following an internal issue leak, so we just wanted to clarify our company’s values.
“First of all, we are proud of Melin’s salary structure, which sees each individual incentivized weekly via collected tips which are then distributed among staff, so learning that staff were stealing tips from the entire team was extremely. disappointing.”
The post, which had comments disabled, attracted over 200 likes before being deleted.
Chigwell Parish Councilor Pranav Bhanot took to Twitter to express his dismay at the incident.
He wrote: “I have always had a great experience and excellent service from the staff at Melin Restaurant in Chigwell. However, this threatening message to employees from the employer is upsetting and dissuaded me from leaving. ”
In their press release, management said tips were collected and shared equally among the 55 staff. Again, they accused some of the staff of pocketing tips for themselves, saying, “This meant that they were getting the equal share of the tips that we shared, but also taking extra for. themselves, which we and other staff considered unfair. . ”
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